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Shipping & Handling

Domestic Shipping: Shipping costs for orders that will be shipped within the US is free unless otherwise stated. Products will be shipped via USPS First-class or priority mail. Faster shipping is available for an additional cost and is calculated based on location at checkout.

International Shipping: For orders that will be shipped to locations outside the US, shipping cost is calculated based on location.

Handling: Handling cost is free. Orders placed online will be processed and shipped within 48 hours provided the product is in stock. We make every effort for speedy handling times, however processing large orders (24 or more boxes) may take up to 10 business days.

Returns & Exchanges

You must call GenStrip50/GenUltimate! customer support (toll-free 1-844-874-2762) for a return authorization number (RMA). Returns and exchanges will not be accepted without authorization. Please specify with the call operator if you are calling about a return or exchange from Full Circle Diabetes.


Any returned item must be sent back in its original packaging. Buyer is responsible for return shipping charges. Original shipping charges are not refundable. 


Please ship returns to:

Full Circle Diabetes LLC

Attn: Returns

2660 Townsgate Rd. Ste 300

Westlake Village, CA 91361